PURPOSE
Regional Home Builders (“we”, “our”, “us”) is committed to protecting the privacy of all individuals whose personal information we collect. This policy explains how we collect, use, store, and disclose personal information in the course of our business operations and in accordance with Australian privacy laws.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
SCOPE
This policy applies to all clients, employees, contractors, subcontractors, suppliers, job applicants, and any other individuals who interact with Regional Home Builders. It covers all personal information collected through our business activities, systems, websites, and communication channels.
PERSONAL INFORMATION WE COLLECT
We may collect a range of personal information, including your name, gender, address, email, telephone number, fax number, employment details, financial information, and any other information required to identify you or provide our services.
We also collect information relating to your interactions with our website, such as the date and time of access, IP address, pages viewed, time spent on each page, referring websites, browser type, operating system, and any errors encountered. This information assists us with statistical analysis, system improvement, marketing, and security.
HOW WE USE PERSONAL INFORMATION
We use personal information to identify individuals, deliver requested services, manage accounts, communicate with clients and suppliers, and administer our business operations. Personal information may also be used to inform you about new services, products, or opportunities, and to support research and service improvement.
From time to time, we may provide marketing or promotional material that we believe may be of interest. While we aim to obtain consent where practical, this may not always be possible. You will always have the
option to opt out of further communications. We do not sell personal information to other organisations.
WEBSITE ANALYTICS AND ADVERTISING TECHNOLOGIES
We use cookies and analytics tools to understand how visitors interact with our website and to improve user experience. This includes the use of Microsoft Clarity, Google Analytics, and Google Ads remarketing technologies. These tools may use first-party and third-party cookies to analyse behaviour, optimise advertising, and understand how users engage with our online content.
Users may adjust their advertising preferences through Google’s Ad Settings.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to authorised employees, contractors, and service providers who require access to perform their duties. This may include your appointed agents, brokers, builders, or contractors; professional advisors such as surveyors, engineers, auditors, and legal representatives; adjoining property owners or their representatives where relevant; government and regulatory authorities; credit-reporting and fraud-checking agencies; and related companies within our group.
All disclosures are made with appropriate privacy and confidentiality protections and only where necessary for business, legal, or regulatory purposes.
DATA QUALITY AND SECURITY
We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date. Personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. Security measures include physical safeguards, secure systems, restricted access, and encryption for sensitive information.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS AND CORRECTION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Regional Home Builders will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be communicated through internal channels or published on our website. Where changes may affect previously collected information, we will take reasonable steps to notify affected individuals.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Regional Home Builders
88 Rowena Street East Bendigo VIC 3550
03 5444 2906